Introduction and Eligibility
hp999 (referred to in this document as "we", "platform", or "site") is an online betting and casino service provider operating for users in Bangladesh. These terms and conditions ("Terms") form a legal agreement between you ("user") and hp999.
By visiting the hp999 website, opening an account, or using any of our services, you are considered to have read, understood, and accepted these Terms in full. If you do not agree with any part of these Terms, please refrain from using our platform.
hp999 reserves the right to modify these Terms at any time. Continued use of the platform after any changes will be taken as acceptance of the updated Terms.
Account Registration
When opening an account at hp999, you must comply with the following conditions:
- Each individual may open one account only. Multiple accounts by the same person are strictly prohibited.
- All information provided at registration must be accurate, complete, and truthful. Providing false information will result in account termination.
- Your account username and password must be kept strictly confidential. You may not allow any third party to use your account.
- If you suspect any unauthorized access to your account, you must notify hp999 support immediately.
- hp999 may request additional documents for identity verification at any time, and the user must provide those documents.
Account Verification
hp999 verifies identity in accordance with its Know Your Customer (KYC) policy. We may request a national ID card, passport, or birth registration certificate before deposits or withdrawals, or whenever necessary. hp999 reserves the right to suspend transactions until verification is complete.
Age Verification
You must confirm your correct age at the time of registration. hp999 may request a government-issued ID or other valid documents for age verification. If it is established that an account holder is a minor, the account and any associated balance will be cancelled and all transactions will be voided.
Any guardian or person acting in a guardian's role who allows a minor under their care to use this platform will be held fully responsible. hp999 accepts no liability in this regard.
Deposits and Withdrawals
Deposits
You can use bKash, Nagad, Rocket, and Upay to add funds to your hp999 account. The minimum deposit amount is ৳300. Deposited funds are credited to your account as quickly as possible.
- The minimum deposit across all payment channels is ৳300.
- Use only mobile banking or payment methods registered in your name.
- Depositing from another person's payment account is prohibited.
Withdrawals
The minimum amount for withdrawing winnings is ৳800. Approved withdrawal requests are generally processed within 1 hour.
- Minimum withdrawal is ৳800.
- Withdrawals can only be made to the same payment method used for the deposit.
- Withdrawals may be temporarily held if bonus wagering requirements have not been met.
- hp999 reserves the right to verify your identity before processing any withdrawal.
- Withdrawals may be suspended or cancelled if fraud or unusual activity is suspected.
Bonuses and Promotions
hp999 offers various bonuses and promotional offers. Each offer has specific terms and conditions that must be followed.
Welcome Bonus
New members will receive a 100% bonus on their first deposit, up to ৳8,000. For example: depositing ৳1,000 gives a ৳1,000 bonus, making the total balance ৳2,000. Or depositing ৳18,000 gives the maximum ৳8,000 bonus, making the total balance ৳26,000.
Wagering Requirements
The wagering requirement for the welcome bonus is 10 times (10x). This means you must place bets totalling 10 times the bonus amount before withdrawing. For example, a ৳1,000 bonus requires ৳10,000 in total bets.
General Bonus Terms
- A bonus applies once only — per account, per household, or per device.
- The time limit for using a bonus will be stated in the specific offer.
- Bonus funds cannot be withdrawn directly — they may only be used for placing bets.
- hp999 reserves the right to cancel a bonus if any misuse or fraud is detected.
- hp999 reserves the right to modify or withdraw any bonus offer at any time.
Betting Rules
The following rules must be followed when betting at hp999:
Cricket and Sports Betting
- Bet amounts must stay within the available balance of the account.
- Bets cannot be changed or cancelled after an event has started.
- If a match or event is cancelled, the stake will be refunded in accordance with hp999 policy.
- The same rules apply to all sports betting, including BPL, IPL, T20 World Cup, and ICC events.
Casino Games
- All game outcomes are determined by a Random Number Generator (RNG).
- If a game is incomplete due to a technical error, hp999 reserves the right to refund the bet or void the result.
- Game rules apply in accordance with the guidelines of the respective game provider.
Dispute Resolution
If you have a dispute about a betting outcome, contact hp999 support within 72 hours. hp999's decision will be considered final.
Prohibited Activities
The following activities are strictly prohibited at hp999. Violating these conditions will result in permanent account termination and forfeiture of all balances:
- Operating multiple accounts by the same individual.
- Registering using a false identity or forged documents.
- Bonus abuse or bonus arbitrage.
- Attempting to manipulate the system through hacking, malware, or other technical means.
- Attempting unauthorized access to another user's account.
- Using the hp999 platform for money laundering or illegal activities.
- Operating an account on behalf of a minor.
- Falsely claiming to represent hp999.
- Placing bets using automated bots or scripts.
Privacy and Data Protection
hp999 gives the highest priority to protecting users' personal information. Our platform uses SSL encryption technology to keep all data secure.
- Your personal information will never be sold to third parties.
- Data is used only for service operation, identity verification, and legal compliance.
- hp999 may share information with legal authorities as part of a security investigation.
For more details, please read our Privacy Policy.
Responsible Gaming
hp999 is firmly committed to responsible gaming. We believe that gaming is a form of entertainment — it should never be viewed as a solution to financial problems.
- Set your betting limits and stick to them.
- Avoid chasing losses by placing more bets after a loss.
- If you notice signs of gaming addiction, seek help immediately.
- Do not spend money beyond your means.
hp999 offers users the option to temporarily suspend or permanently close their account. Visit our Responsible Gaming page for more details.
Account Closure
Closure by the User
You can close your hp999 account at any time by contacting our support team. If your balance contains any withdrawable funds at the time of closure, they will be returned subject to the relevant conditions being met.
Closure by hp999
hp999 reserves the right to temporarily or permanently close any account for the following reasons:
- Violation of these Terms.
- Providing false information or engaging in fraudulent activity.
- Participation in prohibited activities.
- Proof of being a minor.
- Extended period of inactivity.
- Legal reasons or instructions from authorities.
Limitation of Liability
hp999 accepts no liability in the following cases:
- Loss caused by the user's own internet connection or device issues.
- Loss resulting from the user's negligence or deliberate misrepresentation.
- Delays or losses caused by issues with third-party payment services.
- Loss during unexpected technical disruptions or scheduled maintenance periods.
- Financial loss arising from betting outcomes or game results.
hp999 always strives to ensure a safe and reliable platform; however, in any unforeseen circumstances, the maximum liability shall be limited to the current balance of the relevant account.
Terms & Conditions Changes
hp999 reserves the right to modify these terms and conditions, in part or in full, at any time. For significant changes, we will post a notice on the platform.
Continued use of the platform after updated terms and conditions have been published will be considered as your acceptance of those updated terms. Therefore, you should visit this page regularly.
Contact
If you have any questions about these terms and conditions, please contact us:
- Live Chat: 24/7 support in Bengali
- Email: [email protected]